COVID-19 support

We understand you may be worried about the impact the Coronavirus (COVID-19) situation could be having on your finances. Please be assured we’re here to support you and will help you if we can.

Our team will deal with your emails and calls as quickly as possible. Please bear with us and we’ll get back to you as soon as we can. We would ask that you please leave our phone lines free for those in greatest need of help, but if it’s essential you speak with someone, you can call us on 03459 003300.

What to do if you’d like to request your first mortgage payment holiday

• If you need to take a short break from paying all or part of your mortgage due to COVID-19, the quickest way to apply is to email us at recoveries@interbayuk.com. Please include ‘Mortgage Payment Holiday’ in the subject line of your email. Please be aware that this is an unencrypted mailbox and any personal information sent to it will not be secure.

• Alternatively, you can write to us at the address below. We're aware that there are delays to the postal service across the country and whilst we're not currently experiencing these delays, we'll be sure to keep you updated should this change.

PO Box 706
Fareham
PO14 9PS

• A member of our team will call you within 5 - 7 working days to discuss your request further.

What to do if you’ve already had a mortgage payment holiday, but continue to experience financial difficulties

• If you’re concerned about your ability to make future mortgage payments, we may be able to consider further forbearance which may include an extension to your payment holiday.

• As the guidance in place from the Government is changing daily, requesting an extension to a current payment holiday too soon may not be the right thing for you to do. If you believe you’re going to experience on-going financial difficulties, please don’t contact us until the last month of your current payment holiday e.g if your last holiday payment is 1st July please contact us as soon as possible after this date and at least 2 weeks before your next payment is due on 1st August. This will help us to prioritise dealing with customers who have imminent need of further assistance and ensure that you have a full understanding of your circumstances as your current payment holiday comes to an end. The quickest way to apply is to fill in this form:
Apply for an extension for a buy to let mortgage payment holiday

• Once completed, you can email the form to us at recoveries@interbayuk.com. Please include ‘Extension to mortgage payment holiday’ in the subject line of your email. Please be aware that this is an unencrypted mailbox and any personal information sent to it will not be secure.

• Alternatively, you can return the completed form to us by post at the address below. We're aware that there are delays to the postal service across the country and whilst we're not currently experiencing these delays, we'll be sure to keep you updated should this change.

InterBay Commercial
PO Box 706
Fareham
PO14 9PS

• A member of our team will call you within 5 - 7 working days to discuss your request further.

Your mortgage payment holiday is due to end and you’d like to make alternative arrangements to repay your missed payments

• Unless you tell us otherwise, any mortgage payments missed during a payment holiday period will be capitalised to your mortgage. This means that your outstanding mortgage balance will increase and the total amount of interest you pay over the remaining term of your mortgage will also increase. To help you understand what ‘capitalised’ and ‘capitalisation’ mean we’ve included a definition in our frequently asked questions.

• There are other options available to you if you don’t want to add the capitalised amount to your mortgage. You can choose to:

- Repay the amount now as a single lump sum.
- Discuss the possibility of arranging an extension to your mortgage term. Before any term extension can be agreed, we’ll need to talk with you to gain a full understanding of your circumstances.

How these options work:

Paying a lump sum

• Before we can recalculate your monthly payment you’ll need to repay the capitalised amount. Please call us on 03459 003300 to speak to a member of the team who’ll confirm this payment amount. Once we’ve received your payment, we’ll write to you confirming your new monthly payment amount.

• You can choose to pay the lump sum by debit card or by bank transfer.

Debit card payments: You’ll need a debit card in your name and registered to the security address, or the correspondence address we hold if you have a buy to let mortgage. Please note we’re unable to accept payments from credit cards.

Bank transfer payments: To make a payment by bank transfer please call us on 03459 003300 to confirm the relevant bank details.

Extend the term of your mortgage

• If you have a capital and interest mortgage extending your mortgage term will mean that your monthly payments will be less but will result in you paying more interest over the term of your mortgage; we therefore need to fully understand your circumstances so we can determine why you are making the request and whether we can agree to a term extension.

• Please email us your request at recoveries@interbayuk.com. Please include ‘Extension to mortgage term’ in the subject line of your email. Please be aware that this is an unencrypted mailbox and any personal information sent to it will not be secure.

• Alternatively, you can write to us at the address below. We're aware that there are delays to the postal service across the country and whilst we're not currently experiencing these delays, we'll be sure to keep you updated should this change.

InterBay Commercial
PO Box 706
Fareham
PO14 9PS

• A member of our team will call you within 5 - 7 working days to discuss your request further.

See what COVID-19 support schemes may be available to you

• There are several COVID-19 support schemes that may be available to you.

Download COVID-19 support schemes

View our full mortgage customer FAQs

• If you have any additional questions, you can view our full mortgage customer FAQs.

View COVID-19 mortgage customer FAQs